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RFP_TownHall_Door_2025

RFP For Stone Bridges

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Request for Qualifications (RFQ) for Engineering and for HURRICANE HELENE DISASTER RECOVERY ENGINEERING AND MITIGATION SERVICES

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THE TOWN OF MONTREAT

 

Request for Proposal

 

Request for Proposals (RFP) – Solid Waste and Recycling Collection Services

1. Introduction

The Town of Montreat (“Town”) is seeking proposals from qualified firms to provide comprehensive solid waste and recycling collection services. Montreat is a small, unique mountain community characterized by narrow, winding roads, limited parking, and a high volume of backdoor (rear-door) residential collection.

The Town places a high priority on customer service, reliability, and a collaborative working relationship between the contractor and Town staff.

 

2. Community Overview

Montreat is a residential and institutional community with:

• Narrow, steep, and winding roads that limit access for large vehicles
• Manual collection – many cans are permanently affixed to the ground
• A significant number of homes requiring backdoor collection
• Seasonal population fluctuations due to visitors and conferences
• A strong emphasis on environmental stewardship and community character

Due to these conditions, proposers must demonstrate the ability to operate safely and efficiently in constrained environments.

 

3. Scope of Services

The selected contractor will be responsible for providing the following services:

1. Solid Waste Collection

• Weekly collection of residential solid waste
• Transport and proper disposal at an approved facility

1. Recycling Collection

• Weekly curbside and/or backdoor recycling collection
• Delivery to appropriate recycling facilities

1. Other Services

• Bear-resistant container program support
• Special event or seasonal service adjustments

 

4. Operational Requirements

Due to Montreat’s unique infrastructure, contractors must:

• Utilize appropriately sized equipment capable of navigating narrow, steep roads
• Be prepared for extensive manual handling of waste
• Provide staffing levels sufficient to safely perform backdoor service
• Demonstrate experience in similar terrain and service conditions

 

5. Customer Service Expectations

The Town expects the highest level of customer service, including:

• Prompt, courteous interaction with residents
• Clear communication regarding service schedules or disruptions
• Rapid response to missed pickups or complaints (within 24 hours)
• A designated customer service contact for the Town
• Proactive problem-solving and community engagement

Customer service performance will be a major factor in contract evaluation and ongoing performance review.

 

6. Collaboration with the Town

The contractor must work closely with Town staff and demonstrate a willingness to collaborate, including:

• Regular coordination meetings with Town representatives
• Flexibility in adjusting routes or services as needed
• Support for Town initiatives related to sustainability and waste reduction

The Town views this contract as a partnership, not just a service agreement.

 

7. Contractor Qualifications

Proposers must demonstrate:

• Experience providing solid waste services in similar environments (mountain communities, constrained access areas, or high-service municipalities)
• Proven ability to perform manual collection at scale
• Strong customer service track record
• Adequate staffing, equipment, and financial capacity
• All required licenses, permits, and insurance

 

8. Proposal Requirements

Proposals should include:

1. Company background and relevant experience
2. Detailed service approach, including:
   • Equipment to be used
   • Staffing plan
3. Customer service plan
4. Safety practices
5. Proposed schedule and implementation timeline
6. Pricing structure (clearly itemized)
7. Description of approach to collaboration with municipal staff

 

9. Evaluation Criteria

Proposals will be evaluated based on:

• Experience and qualifications
• Understanding of Montreat’s unique conditions
• Ability to safely and effectively perform manual/backdoor collection
• Customer service approach
• Commitment to collaboration with the Town
• Cost and overall value

 

10. Term of Contract

The Town anticipates awarding a contract for an initial term of 1 (one) year, with potential renewal options based on performance.

 

11. Submission Information

Proposals must be submitted by:

Deadline: May 11, 2026
Submission Method: Email to Savannah Parrish

Contact: Savannah Parrish, sparrish@townofmontreat.org

 

12. Additional Information

The Town reserves the right to:

• Reject any or all proposals
• Request additional information from proposers
• Negotiate terms with the selected contractor

Download PDF of RFP by clicking HERE. 

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